Questions and Answers

I have entered the wrong address details.

Can I track my order?

How long is the delivery time?

What is the cost of shipping?

What happens if I don't pick up my order?

I have not received my order confirmation.

How do I know that my order has been shipped?

My package was damaged/opened upon delivery?

I am missing an item/have received the wrong product?

Can I cancel my order afterwards?

Can I pause my bill?

I have returned my order, do I still need to pay my Qliro invoice?

What is 3D Secure and why do I need to verify myself when I pay with a card?

How do I return my order?

Can I exchange a product?

When will I receive my refund?

What are the conditions for returns?

Warranty & Claims

How do I make a complaint?

Are there more products for my phone?

Will the item be back in stock?

How do I clean my phone case?

How do I put on my screen protector?

Can I buy a new inner shell for my wallet case?

How is the information about me handled?

Can I combine several different discounts with each other?

Why wasn't the discount applied to my order?

The product I purchased now has a better price due to a promotion; can you adjust the price for me?

Can you apply my discount code afterwards?