For your complaint to be approved, the following conditions must be met: 

• The complaint must be made within 3 years of the purchase date.  
• Contact customer service to handle the complaint.  
• The defect must be original. This means that we, as a company, have the right to deny a complaint if the defect is due to wear and tear or damage caused by careless use. 

When you, as a customer, wish to complain about a product and send it to us, you are responsible for the complaint until we have received it.