Hello, how can we help?

We offer the following shipping methods: * PostNord – Mailbox delivery * FedEx – International Connect Plus  

You can track your order depending on the delivery method you have chosen in your order. The delivery method you have chosen can be found in your order confirmation under your order details. Below you can see what applies to your chosen delivery method: * PostNord Brev - Delivery to your mailbox. Can not be tracked. * Fedex Connect Plus Trackable. Click here to track your order. You should also have received an email with your package ID when they registered your package.

All orders placed before 2 pm from Monday to Thursday are packed and sent the same day. Orders before 11 am on Fridays are packed and sent the same day. Packages are not transported on weekends. Delivery time * About 2-7 working days Please note that delivery time may vary depending on external factors and shipping country.   

If you want to ensure that you can track your order, you can choose delivery with Fedex  Shipping cost: * PostNord Mailbox delivery - Delivery to your mailbox € 1.90 Free shipping on orders over € 24.90  * Fedex International Connect Plus € 6.99   

If your order is delivered to a postal agent and you do not pick it up, it will be returned to us and you will be charged for the return shipping. Once we have received and processed the return, any refund will be made to your account.  

How do I know that my order has been shipped? When your order has been sent from our warehouse, you will receive an email telling you that your delivery is on its way. If you have not received this email, we first ask you to check that it has not ended up in your spam. If you still do not find a delivery email, contact our customer service at customerservice@holdit.com and we will help you.  

If you are missing a product or have received something other than what you ordered, you can contact us via customer service with your order number. If you have received the wrong product, we also ask you to include a picture of the incorrectly sent product.

If the package was damaged or opened when you received it, we ask you to contact our customer service with a picture of the package and your order number, and we will assist you. 

If you have not received any information in Instabox/Budbee - app or via SMS, we recommend that you first contact Instabox or Budbee with the information you provided when you placed your order with us. If you still need assistance after that, we recommend that you contact our customer service.  

Since we always strive to ship your order as quickly as possible, it is unfortunately not possible to adjust or cancel the order after you have placed it.    If you have filled in incorrect delivery details, the order will automatically be returned to our warehouse. Once we have received your order back, we will register a refund for your order and unfortunately cannot resend it. To receive your order as quickly as possible, we recommend that you place a new order.