Hello, how can we help?

You can track your order depending on the delivery method you have chosen in your order. The delivery method you have chosen can be found in your order confirmation under your order details. Below you can see what applies to your chosen delivery method: * PostNord Brev - Delivery to your mailbox. Can not be tracked. * Fedex Connect Plus Trackable. Click here to track your order. You should also have received an email with your package ID when they registered your package.

Once you have placed your order, a confirmation will be sent to your email address. If you can't find it, please check your spam folder. The order confirmation also serves as your receipt. If you still haven't received a confirmation, you are warmly welcome to contact our customer service, and we will assist you further.

When your order has been shipped from our warehouse, you will receive an email notifying you that your delivery is on its way. If you have not received this email, we kindly ask you to first check your spam folder. If you still have not received your confirmation, please contact customer service.  

If the package was damaged or opened when you received it, we ask you to contact our customer service with a picture of the package and your order number, and we will assist you.

If you are missing a product or have received something other than what you ordered, you can contact us via customer service with your order number. If you have received the wrong product, we also ask you to include a picture of the incorrectly sent product.

Since we strive to ship your order as quickly as possible, it is unfortunately not possible to adjust or cancel the order after it has been shipped. If you wish to return your order once you have received it, you can certainly do so through our website.