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For your complaint to be approved, the following conditions must be met:  * The complaint must be made within 3 years of the purchase date.   * Contact customer service to handle the complaint.   * The defect must be original. This means that we, as a company, have the right to deny a complaint if the defect is due to wear and tear or damage caused by careless use.  When you, as a customer, wish to complain about a product and send it to us, you are responsible for the complaint until we have received it.    

If you would like to register a complaint, please contact our customer service with a picture of the product, a description of what happened, and your order number. Note that only products ordered from holdit.com can be claimed with us. If you purchased your product from one of our retailers, we ask that you first contact the retailer regarding your complaint.