Returns & Refunds
A collection of 4 articles
How do I return my order?
To register your return, click here.
Can I exchange a product?
Unfortunately, we do not offer exchange services; instead, we recommend that you
return your order and then place a new order on our website.
When will I receive my refund?
Once we have received, registered, and approved your return/complaint, we will
issue a refund to the account you used at the time of the order. The money is
then expected to be available in your account within 3–5 business days. Please
note that the return process may take up to 14 days.
What are the conditions for returns?
As a customer, you have the right to return products within 14 days from the
date you received your order.
For your return to be approved, the product must:
* Be in its original condition. This means that the product must not be used,
washed, or handled in a way that has altered its condition from when you, as
the customer, received the product.
* Be returned in its unopened original packaging
Please note that you, as the customer, are responsible for the return shipping
cost. Also, remember to always keep the return receipt until your refund has
been confirmed by Holdit.